Frequently Asked Questions
ORDERS AND PAYMENTS
► How do I place an order?
You can order online or at one of our retailers Find your nearest store using our retailer locator.
► Why won't the site process my payment?
Please ensure that the billing address matches the address to which your chosen card is registered, the payment will not go through if this is not the case.
► Which payment options to you accept?
We accept Paypal, Visa, MasterCard, American Express, and Discover
► Do I have to create an account to place an order?
No, you can check out as a Guest if you would prefer not to set up an account.
► I can't log in to my account – help?
If you have forgotten your password, you will be prompted to enter your email address and you will be sent instructions on how to change your password.
DELIVERIES AND RETURNS
► When will my delivery arrive?
Orders placed before 2pm Monday to Friday will be processed on the same day. Orders placed on a weekend or holiday will be processed the next working day.
To see our full delivery and returns policy click here.
► Do you deliver to PO Boxes?
Unfortunately at present, we cannot deliver to PO Boxes.
► Do you deliver to businesses?
Yes. We will deliver to a delivery address of your choice. You will need to select a different delivery address when completing your order.
► Can I cancel an order I have made online?
If you need to cancel your order, please contact our Customer Services Team
► I have received the wrong item in my order?
If the product you have received is not what you were expecting please raise a Returns Request online.
► How much do you charge for delivery?
For a full breakdown of our delivery options and charges click here
► How do I return an item?
Please view our Delivery & Returns Policy by clicking here
► How long do I have to return an item?
You have 30 days from day of receipt to return the item.
► I have received a faulty or damaged product – what do I do?
Please contact our Customer Services Team who will be happy to assist you.
► Is your website secure?